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19/12 Sandeep Kumar
Managing Director at WissenPro IT Solutions Pvt Ltd

Views:760 Applications:148 Rec. Actions:Recruiter Actions:4

Lead - Technical Support (3-15 yrs)

Pune/Gurgaon/Gurugram/Delhi NCR Job Code: 1352044

Technical Support

Role: Tech Lead - Microsoft Windows.

Location: Pune / Gurgaon.

Notice: 0 to 30 days.

Following skills:

- Active Directory Support and Administration

- Devices & Deployment

- Storage & High Availability

- Networking

Role and Key Responsibilities:

- Oversee daily operations, ensuring timely issue resolution.

- Provide technical expertise in complex problem-solving scenarios.

- Technical Support to the team

- Technical reviews on cases

- Should be able to conduct triages/trainings to upskill new hires and existing resources

- Will be responsible to create a technical bench strength within the team

- Should be able to collaborate within LOBs/PODs in collaboration scenarios

- Should be able to interact and host discussions with Client(PTA's)

- Will be responsible to review and update training curriculum

- Should be able to take high visibility and complex escalations

- Should be able to audit sample cases for compliance check (Timely Closures, Follow ups etc.)

Women-friendly workplace:

Maternity and Paternity Benefits

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