Lead - Talent Management - Center Of Excellence - eCommerce

Role title : Lead - Talent Management - Center Of Excellence

Position is with the Top leading E-Commerce Giant

Position : Lead Talent Manager(Leadership Role)

Responsibilities :

- Positively connect with employees at all levels utilizing a variety of communication methods

- Recommend simplification ideas for of support model in coordination with a global team

- Manage a team of Career Ambassadors and build country by country expertise across a North American region

- Build expertise on a region's specific needs and attributes

- Reinforce training and guidance on program

- Quickly build trusting relationships with employees, managers and HRBPs

- Actively listen to employees and provide them coaching regarding possible next steps in their career

- Facilitate career and performance conversations and mediate conflicting perspectives

- Serve as escalation point for managers and HRBPs

- Manage workflow and scaling of employees being assigned to Career Ambassadors

- Review regional data to recognize and act on problematic trends

- Provide specialist advice regarding HR, performance and employment issues that will continuously improve the program and ultimately the employee experience

- Contribute to the strategy and execution of program short-term and long-term deliverables

- 25% travel required

Critical Skills & Abilities :

- Connect and positively interface at all organizational levels

- Advise without directing, allowing others to realize their own answers and solution and own their choices

- Proactive, organized, and detail-oriented able to ensure rigor and accuracy while meeting deadlines

- Have a hands on roll up your sleeves mentality

- Commit to continuous improvement

- Handle confidential and sensitive information with extreme discretion

Basic Qualifications :

- 5+ years of management experience, experience with remotely managing employees.

- Program management experience.

- BS in Psychology, Business or related field

- 7+ years of experience in HR, employee relations, coaching or similar fields

- Experience in vocational psychology, coaching or career outplacement services

- Experience working in highly confidential environment

- Excellent verbal and written communication skills

Preferred Qualifications :

- Master's Degree in HR/Social Work/Psychology preferred.

- Technical proficiency with Microsoft Office Suite including Excel

- Strong consulting skills and demonstrated ability to work in a team environment, as a team leader and member

- Experience working with corporate workforce

- Graduate Degree in Human Resources, Vocational Psychology, Social Work or similar

- Knowledge of employment law and other federal and state laws covering discrimination and equal opportunities