Lead - Strategy - After Sales Service - Telecom

Job Description :

Service Planning

- To strategies service offering for reliance jio device support

- To establish a metrics to analyse the device failure trends and initiate corrective action there off

- To create service policy centric to customer satisfaction which would enable best in class service support

- To create scalable strategy for devices support which can be easily implemented at short notice

- To create process to manage the failure reported and means to replicate the same to the vendor

Criteria :

- Must have after sales service experience from a reputed electronic or telecom firm.

- Minimum of 7 + years of experience in handset BIX or operator based company.

- Should have managed a after sales service operations

- Should have worked in strategy role

- Must have technical experience in Smartphones & Mifi