Manager Analytics - Drive customer retention by increasing customer satisfaction with faster First contact resolution - Map the customer journey and identify opportunities to simplify the process - Guide team in effective client issues resolution - Improving the productivity of the team - Strategic outlook Must : - Develop listening points in the customer journey, define segmentation of the customer base - Identify opportunities for continuous improvement - Data-driven mindset. - Empathy and listening skills - Business insights that are useful for decision-making and strategic planning - Understanding of data visualization, big data, and testing tools. - Critical thinking, problem solving and conflict resolution - Strong analytical and presentation skills and knowledge of Excel and micro Should : - Experience of 4-5 yrs - Good analytical skills - Focus on process and performance improvement - Preferably from the Ecom industry (but not a compulsory) - Business analytics. Prior experience in E-comm would be an added advantage Nice : - Candidates should pursue an MBA with a minimum of 4-5 yrs experience in Customer Experience or Business analytics. - Prior experience in E-comm would be an added advantage.

Mumbai

LEAD School - Manager - Analytics 

LEAD School - Manager - Analytics  ,Job Description for LEAD School - Manager - Analytics  in Lead School in  Mumbai for (4-5) years of experience. Apply Now!

Job Description for LEAD School - Manager - Analytics  in Lead School in  Mumbai for (4-5) years of experience. Apply Now!