Lead - Product & User Research - Eyewear

Product & User Research Lead - Eyewear - Gurgaon

Who are we looking for:

We are looking for an ambitious Product and User research leader who will play a pivotal role in discovering expressed and latent user needs that eyewear doesn't address today. In this leadership role, you should be committed to providing clear and meaningful human powered insights to transform our product experiences.

Product research & design teams at Lenskart are passionate about creating meaningful impact through user empathy, design thinking and innovation.

What will you work on:

- You will set up eyewear research function, with a passionate team and efficient processes that drive product intelligence at Lenskart.

- You will lead product and user research initiatives to understand and translate people's motivations and behaviors into relevant and ownable insights for the Lenskart brand and business.

- You will design, implement and analyze different researches to help the eyewear design & R&D teams understand different user needs

- You will lead testing of new prototypes for the intended consumers and help arrive at the most optimal solution

- You will also contribute to the building and maintenance of research standards and capabilities in response to the evolving culture and emerging user and eyewear trends.

Who will you work with:

- You will partner with the eyewear design, R&D, Consumer Experience and merchandising teams to develop hypotheses, lead research & analysis and synthesize findings across sources into a clear and concise story that address the brief across learning agendas.

What you bring:

- Bachelor's/Master's degree in Product design / Lifestyle design / Industrial design / Design research or equivalent combination of education and experience and training.

- 8 - 12 years of relevant industry experience in the product design research space

- At least 5 years of demonstrated experience in product and user research where you have directly led all aspects of a project - from planning to in-field execution to insight delivery.

- Ability to understand physical products is a huge added advantage.

- Strong interest and curiosity in the voice of the customer and generating user insights, translating insights into feature requirements, conducting rigorous evaluations, and communicating findings to stakeholders.

- Experience with designing and delivering user research with mixed methods

- Excellence in moderating and facilitating user interactions

- Ideally prefer candidates from NID, NIFT, Industrial design from from Tier 1 engineering colleges.

Other must have skills - Moderating, Design Thinking.

- Lenskart, the first of its kind online optical store in India, has made it possible to acquire a good quality pair of specs with prescription lenses for just Rs. 399. With a 48-hour free home delivery guarantee and 365 days return policy, Lenskart.com is doing what e-commerce hasn't been able to do in India yet.

- The website has over 500 designs ofeye frames, in multiple colors, for all age groups, from Rs. 399 all the way to Rs. 4,000 for a pair. All one needs to do is select a frame, fill in their power, and place an order. You can pay online or at the time of delivery.

- Lenskart.com has the biggest collection of discounted contact lenses consisting of all top-notch brands (viz. Johnson & Johnson, Bausch & Lomb, Ciba Vision to name a few) and be it disposable, toric, colored, or bifocal contact lenses, you can find all possible types here. Lenskart is dedicated to providing its customers with a simple, hassle-free way to replace their contact lenses. One can receive the exact same contact lens, their doctor prescribed, delivered to their door, at a great price

Culture:

At Lenskart, we obsess over our customers and teams. This has served us well. Our purpose is to transform the way people see and experience the world. We do this by engaging in a sense of play, keeping our minds agile & our actions swift, and through obsessive dedication.

We encourage people to take risks and believe failure is a comma, not a full stop.

Our 5 Values are: Customer & Team Obsession, 10X Thinking, Fail Harder, Startup Energy and Collaborative Ownership.

Perks:

- Big Responsibilities From Early Days

- Fast-tracked Promotions

- Relaxed Dress Code

- Intra-preneurship

ESOPs:

- Life & Health Insurance Covering Your Family

- Lenskart Discounts for Friends & Family