19/11 Kavita Tiwari
Manager - Talent Acquisition at Talentiser

Views:246 Applications:82 Rec. Actions:Recruiter Actions:1

Lead Process Expert - Learning Team - BPO/ITeS (10-16 yrs)

Mumbai Job Code: 865584

We are hiring for Lead Process Expert with one of our leading client based at Mumbai. Please find below Job Description:

Position: Lead Process Expert

Location: Mumbai

Job Responsibilities:

1. Analyzing and uncovering improvements in processes across the Learning Team

a. Work with the Design, Services Delivery, Admissions, and Academic Delivery teams to optimize their processes for higher quality customer experience, efficiency and cost-effectiveness.

b. Evaluate the performance of systems and processes throughout the Learning team at every level, through interactions with team members and analyzing and interpreting data and metrics.

c. Provide process improvement solutions, including the latest innovations and automation solutions.

d. Work closely with the Tech team to define automation specifications and work alongside them to realize automation projects implementation.

e. Work with the Learning leadership team to rationalize and optimize operations structures to maximize quality and efficiency of services.

2. Training and documentation

a. Be a champion for process improvement and build interest and capability for grassroots process improvement.

b. Build consistent approach and set of standards for process mapping and documentation and implement across the learning team.

c. Build a comprehensive process training program that can ramp up new employees as quickly as possible.

3. Achieving successful adoption of process changes

a. Work with the Learning leadership team to ensure successful implementation of the refined processes.

4. Cross-functional process improvement

a. Act as a point person for cross-functional process improvement which involve the Learning team.

b. Facilitate cross-functional teams to identify poor processes and through analysis, mapping and discussion, collectively find and implement process solutions that work across functions.

Women-friendly workplace:

Maternity and Paternity Benefits

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