Lead - Payment Gateway Operations - BFSI

Our Client:

Our Client is a front runner of the digital payments revolution in India, creating Internet-based payments products that enable consumers to make payments online in a frictionless manner. A product and service of over 10 years of market leadership, our client provides a single versatile, scalable payments platform for enterprise-wide electronic payments and collections, related reconciliation and settlement operations, across multiple delivery channels and using a wide range of payment methods.

About the role:

Responsible the end-to-end operations of Payment Gateway vertical with a focus on enhancing / transforming the systems and processes to stay aligned with the business growth and vision

Responsibilities:

- Implement central operations strategies pertaining to payment gateway vertical, plans and procedures to augment and support change in the client interfaces & demands.

- Update, maintain and implement standard operating procedures and policies in line with the organization culture & vision that drives smoother functioning and day-to-day operations.

- Support the design of new products from the perspective of PG Operations

- Constantly improve and manage operations processes to ensure faster turnaround and high quality delivery.

- Consolidation of daily processing, reconciliation and remittances for high standard of quality delivery.

Deliverables:

- Meet SLA for operational processes, including transaction processing, reconciliation, MIS, pay-in from partners

- Ensure daily closure and monitoring of customer interactions

- Ensure daily chargeback and fraud management processes (including complaints from Law Enforcement Agencies - LEAs).

- Conduct client, internal stakeholders meetings to drive the client & internal requirements.

- Keep a close monitoring on the daily processing, reconciliation & issues pertaining to key clients and ensure closure of all client requirements within the agreed timelines.

Candidates must be:

- Graduates / Post Graduates

- Having atleast 12 years of relevant experience in the BFSI domain, with at least 4 years of handling operational teams.