Location : Chennai Position : Lead Operations Qualifications : M.Com / MBA Job Responsibilities : - Optimize current operations and workflows. - Track productivity at an Agent level very closely, and implement a continuous improvement program. - Validate the Operations steps and call out if those are in line with customer satisfaction. - Understand and plug reasons for customer dissatisfaction. - Keep tight controls on expenses. - Work closely with engineering to deliver on quantum jumps in productivity through automation. Skills Required : - Operations rigor + Engineering / product inclination for automation. - Process Excellence Experience. - Strong operations management with people management skills. - Visible Leadership skills - can motivate others to achieve. - Resourceful, solution orientated, and decisive by nature. - Strong professionally - credible with integrity. - Self-starter with high energy levels. - Preferred Six Sigma Professionals. - 10-12 years in core operations preferably in back-office &amp; Internet companies.

Chennai

Lead - Operations - BPO/ITeS 

Lead - Operations - BPO/ITeS  ,Job Description for Lead - Operations - BPO/ITeS  in Talisman Advisors Corporate Services in  Chennai for (10-15) years of experience. Apply Now!

Job Description for Lead - Operations - BPO/ITeS  in Talisman Advisors Corporate Services in  Chennai for (10-15) years of experience. Apply Now!