Lead - Operations - Agri/FMCD

Operations Lead-Senior Role

Job responsibilities will include the following :

- Lead a team of operations managers at workshop level to deliver to the SLA metrics as defined by the company.

- Develop and ensure adherence to processes for the efficient working of individual workshops.

- Identify, hire and train motivated individuals for the operations team to scale up the operations.

- Contribute to the product development discussions working as bridge between the ops team and the tech team.

- Own the P&L at each workshop level and at consolidated level, constantly working towards improvement in contribution margin.

- Manage all vendor relations w.r.t tools, equipment, consumables and contracts.

- Lead reviews with the company management to ensure visibility of achievements and improvement plans.
 
Key success metrics :

- Net Promoter Score

- Gross Margin

- Throughput

- Turnaround time

- Service Level Agreement

- Stakeholder Management