Lead - Operational Excellence - BPO/Insurance

Lead - Opex

Principal Accountabilities :

- Work closely with the Global Head of Operational Excellence and Divisional OIP Programme Director to drive OpEx

- Accountable for delivering the Operational Excellence benefit component of the OIP Programme

- Drive the activities of the OIP Programme Delivery Partner relating to Operational Excellence

- Collaborate with other Divisional OpEx leads to drive consistency across the program, share best practice, and build common capability

- Create capability within organization so that Operational Excellence becomes a core competency in our teams by the time OIP has completed

Experience / Requirements :

- Program Management experience of large and complex projects and track record of significant delivery

- Knowledge of OpEx/Lean methodologies and personal history of applying them to deliver business benefits within an organisation

- Knowledge of process automation / digitization techniques and technologies

- Experience and knowledge of working in a global services organisation

- Ability to influence senior stakeholders and communicate well at all levels, delivery to suit audience

- Ability to structure, analyse and present complex ideas and data, as well as resolve complex problems

- Ability to work with 3rd party consultancies to deliver results

- Able to determine options, prioritize and make decisions that drive programme and organisational agenda forward but which also focus on - doing the right thing-

- Able to motivate and lead large cross-sections of the organisation through the OpEx journey

- Ability to operate effectively whilst under considerable pressure

Skills & Attributes :

- Process, operations management and organisation design orientated, an organizer with strong planning ability and attention to detail

- A strong personal desire to achieve excellence

- Personal drive to achieve significant change in relatively short periods of time

- Strategic thinker who can decompose complex issues and find solutions

- Excellent stakeholder management

- Risk and Issue management

- Excellent communications skills, written and verbal

- Business and political awareness

- Strong PowerPoint and Excel skills