Lead - Operation Delivery - Constructions Industry

Operation Delivery Lead

Position Overview:

The Operations Delivery Lead plays a critical role in overseeing and optimizing the operational processes within an organization. This role requires a blend of leadership, process management, project management, and stakeholder engagement skills to ensure the smooth and efficient execution of business operations. The Operations Delivery Lead collaborates across departments to drive process improvements, implement best practices, and deliver operational excellence.

Qualifications:

- Bachelor's degree in Business, Operations Management, or a related field; MBA is a plus

- 10 years of experience in operations management, project management or operational excellence

- Proficiency in process improvement methodologies (e.g., Lean, Six Sigma) and project management tools

- Strong analytical skills to assess operational processes, identify inefficiencies, and recommend improvements

- Excellent communication, leadership, and problem-solving abilities

- Change management certification (e.g., Prosci) is a plus

Key Responsibilities:

- Lead the operational delivery team, overseeing day-to-day activities and ensuring operational goals are met.

- Collaborate with cross-functional teams to design and optimize operational processes, workflows, and procedures.

- Monitor key performance indicators (KPIs) to track operational performance, identify trends, and recommend improvements.

- Implement process improvement methodologies to identify root causes of operational challenges and inefficiencies.

- Develop and manage project plans for process optimization initiatives, ensuring clear objectives, timelines, and resource allocation.

- Lead cross-functional teams to execute process improvement projects and deliver measurable results.

- Collaborate with IT teams to identify and implement technology solutions that enhance operational efficiency.

- Provide leadership and guidance to the team, fostering a culture of continuous improvement and operational excellence.

- Identify and address resource gaps, bottlenecks, and barriers that impact the delivery of operations.

- Develop and implement change management strategies to ensure smooth adoption of process changes.

- Collaborate with stakeholders to define operational requirements and align processes with business goals.

- Develop and deliver training programs to educate employees on new processes, tools, and best practices.

- Analyze operational data to provide insights and recommendations for enhancing overall efficiency.

- Lead post-project assessments to evaluate the effectiveness of process improvements and identify areas for further enhancement.

- Develop and maintain relationships with internal stakeholders to ensure alignment and effective communication.

Project Management Skills:

- Strong ability to create and manage project plans, define scope, allocate resources, and manage timelines.

Process Improvement Skills:

- Proficiency in process improvement methodologies (e.g., Lean, Six Sigma) to drive operational excellence.

Change Management Skills:

- Experience in developing change management plans and strategies to ensure successful adoption of process changes.

Stakeholder Management:

- Effective communication and interpersonal skills to engage stakeholders and build collaborative relationships.