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03/06 Simran Verma
Managing Consultant at V5Global

Views:865 Applications:151 Rec. Actions:Recruiter Actions:103

Lead - Learning & Development - Customer Experience Team (8-15 yrs)

Bangalore Job Code: 1105469

We are hiring for a Ecommerce/ Product based org.

Would hire candidates who have worked in start - up space and managed L&D for Customer experience teams.

Responsibilities :

- Provide Organizational Leadership - Implementing Strategic Training Opportunities for 1000+ Employees.

- Evaluate Organizational Training Requirements - Work with Subject Matter Experts/Senior Leadership to Design Solutions.

- Driving New Hire /Refresher Training across the organization

- Customer care

- Retail sales team

- Delivery team (Logistics team)

- Designing e-Learning Courses, Developing/Implementing Learning Strategies and Methodologies through On-The-Job Training, Virtual Training, Coaching & Mentoring which can be disseminated even to the last mile team.

- Responsible for the LMS design, development, implementation, delivery and maintenance of content and keeping a track of learner progress ensuring they meet their performance milestone.

- Create/Manage Training Budget, Track/Share Training Records / Reports/Performance.

- Create Learning Programs/Initiatives, and measure Training effectiveness.

- Collaborate with Business Heads addressing learning issues, instruction problems, or identifying training needs regarding specific employees or departments like conversion for sales team.

- Works closely with business leaders and shows relentless focus in improving customer experience.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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