We are executing a leadership role of Lead - Learner (Customer) Success with one of the leading tech based publishing &amp; training company in Delhi/NCR. The KRA's would be: - Lead the process operation and design of onboarding and management of Trainers and Learners in the program. - Work closely with the business/ product teams to create processes and SOPs for customer experience. - Deliver instructor-led classroom training and tracking its impact. - Own engagement of customers and teachers through tech led processes, stay sharp on content, delivery skills and know what customers are asking for. - Work with the tech team to suggest product features to drive better experience and processes for faculty and learners. The desirable would be: 6+ years experience including 3 years in: - Training and/or Education. - Project Management, preferably within a Customer Management team. - Masters in Management, Operations or related field. - Experienced at working with outsourced partner/vendor operations. - Ability for fast redressal of customer grievances and actionable items. - Ability to prepare and interpret flow charts, work breakdown, and schedules. - Ability to manage a classroom of adult learners.

Delhi NCR

Lead - Learner Success/Customer Success - EdTech  

Lead - Learner Success/Customer Success - EdTech   ,Job Description for Lead - Learner Success/Customer Success - EdTech   in ABC Consultants in  Delhi NCR for (6-12) years of experience. Apply Now!

Job Description for Lead - Learner Success/Customer Success - EdTech   in ABC Consultants in  Delhi NCR for (6-12) years of experience. Apply Now!