Lead - Internal Communication - BFSI

Lead - Internal Communications

Responsibilities:

- Develop and implement a site specific communication strategy and plan to effectively convey key messages internally, including identification and implementation of key communication channels.

- Work closely with the People Director to create compelling and clear communication materials, including newsletters, presentations, emails, and other relevant content where required.

- Responsible for the development, coordination and delivery of all communications deliverables.

- Ensure consistency in messaging and branding across all communication channels, ensuring the right tone of voice aligned with the culture.

- Working closely with the Senior Leadership team and People Director, develop an employee engagement plan and implement engagement initiatives as relevant.

- Build strong relationships with internal stakeholders, including senior leaders and project teams.

- Conduct regular feedback sessions to gauge the effectiveness of communication and engagement efforts.

- Provide coaching and guidance to stakeholders in how to effectively communicate key messages.

- Establish key performance indicators (KPIs) to measure the success of engagement and communication strategies.

- Regularly assess and report on the effectiveness of initiatives, making data-driven recommendations for improvement

Skills Required:

- 10 years plus experience in a global communication roles, preferably within a Shared Capability Centre or similar environment.

- Excellent written and verbal communication skills, able to articulate complex messages in a simple way and adapts style to suit the audience.

- Adept at using data & insights - can manipulate data & generate insight and uses this to solve problems and shape strategy

- A commitment to diversity, equity & inclusion.

- Evidence of project management skills

- Strong stakeholder management skills, able to influence and guide the SLT.