Lead - Information Technology - Big4

- Leading the IT service operation.

- Lead in preparing and deploying computer systems and data migration for staff.

- Manage network and infrastructure maintenance, and all other technology needs in offices.

- Provide proactive support for onsite AV resources and ensure training user community.

- Manage and coach all direct reports with regular check-ins to ensure high performance.

- Lead on projects in an operational capacity for both global and local initiatives

- Manage IT service management ticketing system.

- Assist with managing the analysis on operational KRIs to facilitate communication and improve quality and performance.