Lead - HR Operations - BPO/KPO

HR Operation Lead

- Lead and oversee key HR Operational/Shared Services delivery aspects as required

- Build, develop and maintain effective relationships with relevant stakeholders in client or in partner organizations

- Work across multiple HR domains bringing a full range of HR experience - such as Total Reward, Learning & Development

- Align internal and external customer expectations, delivering a high level of consistent service

- Support the HR Services Operating plan

- Identify transformation opportunities to bring improvements

- Create scrutiny, inspection and coaching processes specific to the HR area

- Ensure provision of analytics to enable data driven decision making

- Participate fully in the contractual Governance process

- Optimise resources and structure to fulfil delivery requirements

- Directly/indirectly manage team members as required

Experience :

Required Desirable :

- A seasoned HR Operational/Shared Services Lead with good stakeholder engagement capability

- BPO/HR Shared Services experience

- Comprehensive experience in end-to-end HR processes and policies

- Operated on a global basis

- Broad understanding and experience across HR domains such as TR, L&D

- Extensive experience with data and Analytics

Desirable :

- HR Transformation

- Proven track record of delivering continuous improvement initiatives

- Project Management