Lead - HR Business Services - BPO/ITeS

- The Human Resources Business Services Lead will partner with our external and internal stakeholders to deliver effective end-to-end human resources services both regionally and globally as well as identify opportunities to continuously improve processes and enhance delivery through automation applications.

- We seek a professional who will be accountable to foster a culture of continuous improvement, high engagement and strong performance via leadership and skill development of a large team at various job level.

- Our Global human resources business services team delivers a portfolio of services that span across talent recruiting, data management, operations/compliance, reporting and analytics, talent performance, learning and development and cash compensation to regional and global clients.

KEY ACCOUNTABILITIES:

- Ensure services defined in the service catalog are delivered to clients cost-effectively and at quality levels consistent with expectations.

- Partner with key stakeholders and collaborate on solutions to drive service improvement and/or the identification of new service opportunities to meet the business needs of the COMPANY.

- Conduct and/or oversee regular client updates, coordinate measurement with global standards, and have effective and technology-driven performance measures as per the industry benchmarks.

- Collaborate with other related parties and expertise to identify migration opportunities.

- Set global targets for annual efficiency improvement and lead efforts aimed at achieving these targets; ensure process consistency with other site, while remaining relevant to the local market.

- Ensure contracting and technology are used to achieve efficiency and effectiveness goals, consistent with other sites globally.

- Create a culture of high engagement and results focus in a fast-changing business and/or regulatory environment through strong leadership behaviors and the demonstrated ability to hire/develop a diverse team of high quality experienced professionals and supervisors.

- You will also coordinate subordinate managers and supervisors in selecting staff to align with current and future needs of the organization.

- Other duties as assigned

MINIMUM QUALIFICATIONS :

- Bachelor's/Master's degree in a related field or equivalent experience

- Ability to manage time, balance multiple tasks and constantly work with changing priorities.

- Strong drive for results with practical, result/outcome focus.

- Comfort dealing with ambiguity and driving results.

- Strong presentation and facilitation skills.

- Confirmed self-motivation, analytical, problem-solving skills, and initiative to achieve desired outcomes.

- Ability to travel 15% of the time.

- Previous human resources experience within an industrial environment and deep expertise in at least one human resources process area preferred.

- Implementing and/or leading process redesign and automation efforts.

- Confirmed successful experience including effective development, coaching, and mentoring of individuals/teams and/or direct reports.

- Minimum of six years of related work experience

- Other minimum qualifications may apply

PREFERRED QUALIFICATIONS :

- Master's degree from an institute of repute

- Strong networking and collaboration skills with demonstrated success in change management.

- Three years of supervisory experience