Role : Lead - Enterprise Process & Continuous Improvement
The Process & Continuous Improvement Lead will be instrumental in institutionalizing and deploying Continuous Improvement within the culture which includes ensuring colleagues have the tools to identify and execute process-based change.
While capability exists in many parts of the organization, the foundational work will focus on three key areas :
- Building PCI awareness and basic capability into existing processes and training
- Executing high value, high profile projects
- Driving colleague education and empowerment throughout the organization
Responsibilities :
- In partnership with the leader of the Operational Change and Continuity, champion and successfully deploy PCI across.
- Build a broader PCI community to engage and leverage a wider array of colleagues
- Lead the Shared Service Center Continuous Improvement program (Shared Service centers in Poland and India have ~25% of colleagues).
- Leverage the program to benefit the CI Centers and also act as a source of opportunity for the rest of the organization.
- In collaboration with Human Resources, utilize existing colleague development resources and processes to build PCI awareness and capability.
- Stage and execute business and function-specific strategies to up skill targeted employees and embed CI into their business management processes.
- Lead the execution of a portfolio of Six Sigma projects, as prioritized and identified with the businesses/functions.
- Ensure tools and training are sufficient and up to date, manage delivery methods
- Develop and execute a communications campaign - recognition, awareness, celebration.
- Actively manage stakeholders for buy-in and ongoing support, including Enterprise CI reporting and sessions.
Qualifications :
- Six Sigma Black Belt.
- Ten or more years of experience in operations, process improvement or a related function.
- Bachelor's degree in related area or equivalent industry experience.
- Experience standing up a new department/function within a business
- Experience implementing large scale process improvement in a matrix organization and demonstrated ability to enhance and build CI processes.
- Strong management skills including leading and motivating virtual teams
- Excellent collaborative and communication skills.
- Ability to engage and influence stakeholders and establish rapport and working relationships at all levels of the organization.
- Strong decision making, problem solving and business acumen.
- Willingness to ask questions and explore new ideas. Eager to learn and focused on continuously improving technical skills and capabilities.
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