Lead - Engineering Delivery - BPO/KPO

Engineering Delivery Lead

Job description :

Experience:

- 10+ years of Software Engineering / IT Applications development delivery experience preferably with start-ups, software product-based organizations, fast paced organizations

- Knowledge of Life Sciences industry preferred

- Leading a team of geographically dispersed software engineering resources to deliver SAAS products on time and within budget

- Continuously improving the technical delivery methodology (agile/scrum based), strategy, implementing, and managing delivery with the teams

- Understanding the product pipeline of demand and plan the resourcing requirements

- Oversee daily activities of engineering team and provide architectural/design direction and guidance as needed

- Ensure that team maintains high level of competence and operational excellence

- Knowledge/understanding of Product development and operations life cycle processes such as Incident Management, Problem Management, Change Management, Release Management processes

- Recommends and/or initiates the selection and hiring of resources

- Addresses performance issues and makes recommendations for personnel actions with leaders

- Make critical business decisions to meet expectations

Skills:

- Hands-on experience in technical leadership role, product engineering, and customer facing role

- Strong service delivery and relationship management skills

- Should have strong technology background in Microsoft Cloud Stack (Azure, SharePoint, Power Platform, Dynamics etc)

- Knowledge of Low code/No code programming platforms, Automated Testing tools, CI/CD, Azure DevOps.

- Experience in driving the results from service provider resources

- Previous software engineering, IT projects delivery, service management experience

- Mature and self-motivated professional able to work in a fast-paced and constantly changing environment

- Adherence to IT policies and processes to ensure consistent quality of service

- Capacity to lead by example and develop strong personnel performance goals

- Ability to drive process improvement to continually improve service and reduce costs