- Responsible for developing customer centric processes which are cutting edge - The role entails reengineering process and developing an engaging digital customer journey to provide best in-class experience. - Leverage the use of modern technology to enhance data dissemination and decision-making processes - Focus on end customer experience to improve NPS - Spearhead initiatives and ideas to reduce costs and improve productivity through newer, more efficient processes - Identify gaps in process implementation and recommend solutions to ensure a seamless customer experience - Liaise with stakeholders (business, operations, digital, risk, legal, compliance, IT, etc.) for buy-in on processes and to ensure processes aligned to inputs from customers - Manage the review of issues identified by Service Quality and direct the development of corrective actions in coordination with business lines and process owners (jointly with Service Quality) to modify/improve processes, policies and procedures

Mumbai

Navi Mumbai

Lead - Digital Transformation & BPR - Banking 

Lead - Digital Transformation & BPR - Banking  ,Job Description for Lead - Digital Transformation & BPR - Banking  in Impeccable in  Mumbai Navi Mumbai for (1-10) years of experience. Apply Now!

Job Description for Lead - Digital Transformation & BPR - Banking  in Impeccable in  Mumbai Navi Mumbai for (1-10) years of experience. Apply Now!