Lead Deployment Engineering - Infrastructure Services

Lead Deployment Engg - Infrastructure Services

NOTE : 80% UK Shift Timings

Key Responsibilities :

As a minimum you may be called upon to undertake all or some of these activities as required :

- Review and agree network build work packages with team management to ensure it meets the level of detail required to undertake the build activity and compliance with the business design and security standards, providing further consultation and review where required due to scope and design changes where required.

- Where required identify and arrange that the underlying network infrastructure is in place and fit for purpose to be able to undertake the network system configuration and where new hardware is being deployed for this purpose that this is commissioned in-line with established documented standards.

- Installs or removes hardware and/or software, using supplied installation instructions and tools within established procedures and quality systems, including, where appropriate, hand-over to client. Follows agreed standards, including, where appropriate, those for electrical work.

- Ensures that network management systems and appropriate performance analysis equipment and diagnostic tools are used to test the hardware and/or software affected, and quantify and qualify changes made.

- Corrects malfunctions, calling on other experienced colleagues and external resources if required, and initiates action to ensure best use is made of available network assets.

- Reports details of all hardware/software items that have been installed and removed, ensuring that all change management and configuration management procedures are followed, and taking responsibility for maintenance and reconciliation of equipment and user databases.

- Helps to resolve problems (eg poor performance) and faults (eg system failure) occurring in the operation of hardware and software - especially those requiring greater installation expertise.

- Provides specialist guidance and some supervision to less experienced colleagues. Analyses work in progress, takes action to ensure targets are met within safety and quality procedures, including hand-over to client where appropriate.

- Initiates action to maintain or improve installation procedures and standards within area of authority, recognizing issues that need to be escalated.

- Plays a leading role in scheduling installation work, liaising with all concerned to ensure that installation priorities are met and disruption to the organisation is minimized.

- Carries out the full range of defined tasks associated with operating and controlling the installed hardware and software. This may involve the use of multiple hardware and software platforms, and both local and wide area networks.

- Supervises and gives instruction to less experienced colleagues in all aspects of current and correct operational practice. Delegates responsibility for carrying out specific tasks to individuals as appropriate.

- Ensures that documentation of the supported systems and software is available and in an appropriate form for those receiving calls. Ensures log entries of user contacts provide sufficient information for the resolution of subsequent faults and problems.

- Supervises all installation and maintenance work associated with the installation as a whole, including network changes and maintenance routines, environmental and electrical services utilizing the appropriate tools and test equipment. Ensures that procedures are followed, particularly those relating to safety and security.

- Develops and maintains knowledge of the technical specialism by, for example, reading relevant literature, attending conferences and seminars, meeting and maintaining contact with others involved in the technical specialism and through taking an active part in appropriate professional and trade bodies.

- Maintains an awareness of current developments in the technical specialism.

- Provides advice, both reactively and pro-actively, to those engaged in activities where the technical specialism is applicable both to IT staff and those in related areas such as budgetary and financial planning, litigation, legislation, and health and safety.

- Carries out specific assignments related to the technical specialism, either alone or as part of a team.

- Provides quality assurance of activities involving the technical specialism.

- Takes responsibility for quality standards and policies relating to the technical specialism.

- Promotes transfer of knowledge and awareness of the technical specialism to those in closely-related areas, such as IT staff, clients/users and development teams.

Background / Qualifications :

Has good inter-personal skills. Is well organised and practical, with a logical, analytical approach to problem solving. Pays careful, close attention to detail. Has a good understanding of installing many of the items of hardware and/or software to be found in own organisation; has also acquired specialist expertise in several areas of installation.

Candidates will be expected to have achieved some element of Cisco accreditation and may possess a combination of the following:

- Cisco CCNA/CCDA

- Checkpoint CCSA

- Cisco CCNP/CCDP accredited

- Checkpoint CCSE accredited

- Good standard of General Education.

- Probably educated to bachelor degree level or holds a relevant professional qualification.

Knowledge/Skills :

- Knowledge Depth Description

- Networking and Communications

Proficient in :

- The planning and management of the interaction between two or more networking systems, computers or other "intelligent" devices. Examples: topological design, load balancing.