Lead - Defective Management - Telecom

Key Responsibilities :

- Manage the channel partners & ensure defectives are picked up from the channel after due process

- Create and manage process to evaluate the defective received back from the channel

- Create process to effectively use the defective to the OEM/ODM if applicable

- Understand & monitor the defective claims of channel and create metric to analyse channel on defective claim generation

- Reconcile with OEM on defective parts and ensure all claims are properly handled

- Ensure no loss to Reliance on account of claim rejection, improper claims or warranty void rejection

- Ensure that in event of rejection, counter measures are taken to recover cost from repair vendor

- Work closely with Channel support team to ensure claims are correct, verifiable and authentic for OEM claim processing .

Criteria :

- Must have after sales service experience from a reputed electronic or telecom firm.

- Must have experience in Channel management

- Minimum of 13 + years of experience in handset BIX or operator based company.

- Should have managed a claims process

- Should have worked in Channel management role

- Must have experience in telecom products