Lead - Customer Success - FinTech

One of the multi-funder marketplace offering an end-to-end solution for supply chain financing is looking out for the Lead Customer Success

The opportunity :

- Solve a complex $300+ billion problem at the cutting edge of Fintech innovation, and make a tangible difference to the small business landscape in India

- Join a high performance, dynamic and collaborative work environment that throws new challenges on a daily basis

- Be part of the core leadership team and be directly responsible for driving company's success

- Take on the role of an all-rounder, learn what it takes to start and grow a venture

- Gain exposure to the Fintech space - one of the largest and fastest growing markets in India and globally

Key Role and Responsibilities :

- Work closely with the Founding team and lead the Client engagements along with a team of Customer Success Managers

- Undertake key capability building and growth initiatives for the company to deliver best-inclass Client programs

- Manage end to end supply chains and derive rapid value delivery post corporate client conversion

- Manage corporate client stakeholders and ensure quick program launch

- Own SME client conversion, transaction volume and revenue targets

- Use analytical tools to monitor user growth, identify and solve key issues in user adoption

- Inform company's business strategy - Continually evaluate market opportunities, business models, competing product propositions, key go - no-go decisions

Skills/ Qualities Required :

- Strong large scale / complex Project Delivery expertise

- Problem solving : Ability to get to the root of problems and come up with logical, practical and effective solutions

- Knack for getting the job done : A combination of grit, hustle and problem-solving skills to deliver result

- Strong communication skills : Ability to convey a point of view in a fluent, concise and coherent manner. Good oral and written communication

- Ability to multi-hat and multi-task : Handle multiple work-streams in parallel with a cool head

- Willing and able to rapidly learn new skills and adapt to new roles as and when required by the business

- Willingness to travel to different client locations across India for meetings on a need basis

- Fluent in English and Hindi (expertise in additional languages welcome)

- Oh and a bit of Excel and Powerpoint swag won- t harm!

Preferred qualifications :

- Graduate / Post Grad degree from a Tier 1 institute, with 6+ years of experience in consulting/customer success role

- Experience in managing senior clients/partners and drive them towards the desired outcome 

- Experience in leading initiatives and delivering results

- Experience in dynamic, fast-paced start-up environment preferred