Lead - Customer Success - eCommerce

We are scouting for Lead - Customer Success for one of our largest ecommerce clients:

Job Description:

To lead and grow revenue from designated accounts that have high growth potential; Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

Experience Range:

4 - 8 years

Educational Qualifications:B.Tech/B.E, and MBA/PGDM

Job Responsibilities:

- Lead and grow revenue from accounts that have high growth potential

- Be responsible for selling multiple products & services to new/ existing clients, such as Digital Advertising Solutions, Digital Lead Gen Services, Branded Content & Creative Services, and Tech Solutions & Services

- Identify, ideate, and develop new product revenue opportunities within the existing clients

- Strive for converting mid-sized accounts to large key OEM accounts within a defined time frame, and continuously activate new accounts to widen the customer base.

- Be the primary point of contact and build long-term relationships with the assigned customers.

- Actively manage the client & agency ecosystem, and other key stakeholders in the market to widen customer base and cross-sell multiple products & services to assigned customers.

- Forecast and track key account metrics and sales targets.

- Handle escalations and resolve any issues and problems faced by customers and deal with complaints to maintain trust.

- Work internally with the business, product, service delivery, and marketing teams to sell & service customers effectively

Skills Required:Google Analytics, Enterprise Account Management, Excel, PowerPoint, Key Account Development, Digital Media, Media Sales, Agency Relationship Management, Client Accounts,Candidate

Attributes:

Min 7 Years of total experience of which min 3 years of experience in the Digital industry, preferably media

Media savviness :

- Knows how to manage Client/Agency eco-system & relationship

- Has good access & is friends with stakeholders in both Client & Agency org

- Understands media planning basics

- Understands brand management basics

Digital marketing expertise :

- Display - branding & performance

- Programmatic

- Lead Gen

- Social Media & Influencer marketing

- Digital Video & OTT

Auto OEM :

- Understand different archetypes: Marketing, Media, Sales, Sales Planning/CRM, IT and their agendas

- Understands OEM business, product, dealer network, budgets

Enterprise Selling basics :

- Persuasive seller leverages frameworks such as SPIN selling ("Sale-o")

- Understanding of Major Account Selling (leveraging data & info)

- Dealmaking

- Communication & presentation skills

Attitude

- Drive/Hunger/High Energy

- High Agency / Sense of ownership

- Motivation/Ambition

Other Skills (nice to have)

- Master storyteller, or good perception-based seller

- Ideas person creative problem solving