Lead - Customer Success
Role : Lead - Customer Success
Location : Mumbai (CURRENTLY WORKING REMOTELY)
No of Working days : 6 (Alternate Saturday Working)
Date of Joining : ASAP
Team handling Role
Reporting to : Founder
Industry : Banking / Supply Chain Finance/ Fintech
Key Role and Responsibilities :
- Work closely with the Founding team and lead the Client engagements along with a team of Customer Success Managers
- Undertake key capability building and growth initiatives for the company to deliver best-inclass Client programs
- Manage end to end supply chains and derive rapid value delivery post corporate client conversion
- Manage corporate client stakeholders and ensure quick program launch
- Own SME client conversion, transaction volume and revenue targets
- Use analytical tools to monitor user growth, identify and solve key issues in user adoption
- Inform company's business strategy Continually evaluate market opportunities, business models, competing product propositions, key go no-go decisions Skills/ Qualities
Required :
- Strong large scale / complex Project Delivery expertise
- Problem solving: Ability to get to the root of problems and come up with logical, practical and effective solutions
- Knack for getting the job done A combination of grit, hustle and problem-solving skills to deliver result
- Strong communication skills: Ability to convey a point of view in a fluent, concise and coherent manner. Good oral and written communication
- Ability to multi-hat and multi-task: Handle multiple work-streams in parallel with a cool head
- Willing and able to rapidly learn new skills and adapt to new roles as and when required by the business
- Willingness to travel to different client locations across India for meetings on a need basis
- Fluent in English and Hindi (expertise in additional languages welcome)
- Oh and a bit of Excel and Powerpoint swag wont harm!
Preferred qualifications :
- Graduate / Post Grad degree from a Tier 1 institute, with 6+ years of experience in consulting/customer success role
- Experience in managing senior clients/partners and drive them towards the desired outcome
- Experience in leading initiatives and delivering results
- Experience in dynamic, fast-paced start-up environment preferred
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