Lead - CSD Coordinator - Telecom

Key Responsibilities:

- To work closely with CSD and design process to integrate into CSD requirement

- Understand CSD parameter such as churn, collection and impact of device TAT repeat repair on the same

- Address concerns of CSD and interact with CSD SPOC on issues concerning to customer service experience.

- To be SPOC for Devices to interact with CSD team and understand, analyse and respond to issues raised by CSD from time to time

- Analyse any new requirement from CSD and understand feasibility of the such requirement, work closely with Device after sales teams to fulfill such feasible requirements

- To monitor and review Service Performance of different states and ensure they are within the stipulated guidelines of performance.

- Work with cross functional teams - CSD, Marketing at HQ .

Criteria :

- Should have CSD experience in device role

- Should have managed device after sales service in device co.

- Should know the process of telecom org. vis a vis CSD and after sales support .

- Must have after sales service experience from a reputed electronic or telecom firm.

- Minimum of 10 + years of experience in handset BIX or operator based company in Devices role.

Keywords :

- Devices after sales process

- Telecom CSD process and requirements

- Process innovation experience