Lead CRM - GG India - IT & Business Process Excellence Team - Pharma

The Information Technology and Business Process Excellence teamofclient has the charter to build competitive edge to the business by proactively building world class high quality innovative IT and Business Process Improvement solutions/Services for all geographies of business including Emerging Markets and India the future growth engine of the company. To enable this vision, the team focuses on:

- Creating IT strategy that not only aligns with business priorities but also creates and enables new business models that add competitive advantage to business.

- Building thought leadership and expertise in emerging technologies and creatively applies it to different needs of the business.

- Driving continuous Business Process Simplification, Improvement and Excellence.

- Implementation of projects within time and budget addressing critical business needs leveraging appropriate technology.

- Driving and Ensuring benefit realization of various implemented projects.

- Sustaining and maintaining a world class IT infrastructure and Application landscape.

We are looking for bright individuals who have passion for creating innovative business solutions leveraging appropriate and emerging technologies for Customer Facing solutions.

Skills and Competencies Needed for the Role:

- CRM / CLM Expert with deep domain and functional understanding. At least five years of experience with multiple implementations of CRM systems with proven benefits to the business topline

- Expert Knowledge of Sales Force Systems e.g. CRM, CLM with preferred experience in Branded Pharma business

- Expert knowledge in CRM and allied solutions for Institution Sales preferred experience in Pharma business

- Excellent Functional knowledge of Sales and Marketing in Pharma or FMCG domain

- Understanding of concepts of Sales Force Effectiveness in terms of Sales Force Analytics, Sales Force Alignment, Sales Force Productivity and Incentives management to enable systems for the same

- Ability to identify and leverage Best Practices and Digital Technology trends across Industries for Pharma Sales and Marketing with focus on Customer Experience

- Candidate would be expected to bring thought leadership and will lead independently /minimal supervision: Managing, improving and leveraging the whole stack of Sales Force systems viz. CRM, CLM, Omni-channel connect

- Understand the current business and leverage SFE Best practices and Technology Best practices to help business improve Sales Force productivity and Marketing effectiveness

- Conceptualization of Adoption Methodology, Change Management and Business Benefit Realization of Sales Force system for tangible business impact

- Effectively manage projects with in schedule & budget in coordination with implementation partners

- Facilitate Ideation, Collaboration and Knowledge Management to enhance business value

- Ensure Business Process Improvement, Change Management and Benefit Realization to add Business Value

Operating Network

Internal: Head IT BPE GG India ,Country Heads & Sales & Marketing teams at Hyderabad & Corporate IT (SAP, Basis, Portal teams)

External: CRM CLM Partners

Technical Requirements: Sound knowledge of Sales & Marketing, SFE, Business Process Management, Business Process Re-engineering and Improvements, Business Analysis, Project Management, Vendor Management

Educational Qualifications: MBA/Engineer (Sales & Marketing) from top B-schools/Engineering Institution. Agile Practitioner preferred

Language: Proficiency in English language

Experience Required: Around 8-13 years years of experience in SFE / Sales & Marketing / CRM & CLM

Key Personal Attributes

- Result oriented and with a work ethic of delivering on-time and as per scope

- Strong interpersonal, consultative, influencing and management skills

- Good communication and interpersonal skills to manage multiple stakeholders including partners

- Business focused, customer & service minded and confident in advising, developing and articulating solutions