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21/05 Ipsita Tiwari
Consultant at ABC Consultants

Views:473 Applications:131 Rec. Actions:Recruiter Actions:35

Lead - Contact Center Operations - BPO (13-19 yrs)

Anywhere in India/Multiple Locations Job Code: 927827

Role - BPO - Contact Center Operations Lead

Looking candidates only from 3rd Party BPO (no captives or inhouse)

Job Description :

- Lead the Contact centre operation engagement along with engagement director across the geography.

- Should have done and managed Customer service operation and Transformation for Global clients and should have experience in handling global clients.

- Working with Solution teams to develop and deliver solutions

- Provide guidance/working with the team in terms of responding to RFI/RFP

- Drive transformation initiates with the operations

- Develop both thought leadership points of view and new service offerings to differentiate us in the marketplace

- Should have good understanding of the latest Technology trends in the market and should have worked on the same

- Should have independently conducted Workshop with the clients

- Should have experience in creating and deliver packs to the clients as part of the client interaction

Skills Required :

We are looking for high calibre individuals with strong cross sector experience who can operate at Senior levels. You need to have the following skills :

- Should have worked in operating big contact centre experience for third party.

- Cross sectoral experience including manufacturing, utilities, financial services and media and entertainment companies.

- You must have experience in one of the following : AWS, GENESIS, Avaya,

- Designing and delivering the Contact centre operating model including the role of Shared Services/Outsourcing

Women-friendly workplace:

Maternity and Paternity Benefits

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