Consultant at ABC Consultants
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Lead - Contact Center Operations - BPO (13-19 yrs)
Role - BPO - Contact Center Operations Lead
Looking candidates only from 3rd Party BPO (no captives or inhouse)
Job Description :
- Lead the Contact centre operation engagement along with engagement director across the geography.
- Should have done and managed Customer service operation and Transformation for Global clients and should have experience in handling global clients.
- Working with Solution teams to develop and deliver solutions
- Provide guidance/working with the team in terms of responding to RFI/RFP
- Drive transformation initiates with the operations
- Develop both thought leadership points of view and new service offerings to differentiate us in the marketplace
- Should have good understanding of the latest Technology trends in the market and should have worked on the same
- Should have independently conducted Workshop with the clients
- Should have experience in creating and deliver packs to the clients as part of the client interaction
Skills Required :
We are looking for high calibre individuals with strong cross sector experience who can operate at Senior levels. You need to have the following skills :
- Should have worked in operating big contact centre experience for third party.
- Cross sectoral experience including manufacturing, utilities, financial services and media and entertainment companies.
- You must have experience in one of the following : AWS, GENESIS, Avaya,
- Designing and delivering the Contact centre operating model including the role of Shared Services/Outsourcing