Lead - Channel Support Claims - Telecom

Key Responsibilities :

Channel Management

- Manage the channel partners & their claim settlement

- To work closely with S&D channel, hand hold them for service policy and claim settlement

- To identify objectively dealer claims on DOA, Damages etc

- To create process to resolve these claims expeditiously

- To monitor and review Service Performance of different states vis a vis Channel satisfaction scores and ensure corrective action is initiated in case of any deviation .

- Use help of automation to speed up claim process

- Communicate effectively with dealer channel on claims process and on educating on reliance claims policy.

Criteria :

- Must have after sales service experience from a reputed electronic or telecom firm.

- Must have experience in Channel management

- Minimum of 13 + years of experience in handset BIX or operator based company.

- Should have managed a claims process

- Should have worked in Channel management role

- Must have experience in telecom products