Lead - Business Process Management/Business Process Re-Engineering - NBFC

Job Purpose

The candidate will be responsible for Business Process Management and Re engineering by closely working with the relevant business and functional units

Key Accountabilities

- Set up Process as per Business defined objectives

- Drive Operational efficiency

- Improve Experience of Customer Facing Processes

- Drive Automation of critical Impact processes

Key Responsibilities

- Review and understand existing Business processes and organization structure to identify business functional requirements for substantial improvement in business & operational processes

- Identify processes for re-design , create business processes from scratch along with the business teams, identify existing process bottlenecks and streamline the same and suggest a recommended course of action by identifying modifications to existing processes

- Mapping business requirements and translating these requirements into functional and technical specification documents

- Project manage new requirements and opportunities for applying efficient and effective solutions

- Implement new processes and organizational changes as accepted by all stakeholders with respect to these functions & businesses

- Develop initiatives for continuous business process improvements & Automation of Processes

- Document workflows to train all respected stakeholders to use and improve new process and mitigate regulatory risks

- Present analysis, solutions and business cases to senior management

Required Experience:

- 8 - 12 years of experience in Product Management/Business Process Management/Re engineering

- NBFC/BFSI experience is a must

- Six Sigma certification and work ex in a quality management firm will be an added advantage (not mandatory)