Lead - Business Process Engineering - NBFC

Lead - Business Process Engineering - NBFC - Mumbai

Job Location - Mumbai

Job Responsibilities:

- Lead, manage and contribute to the business process re-engineering projects.

- Identify and successful implementation of business process improvement to contribute to cost savings and enhance the customer experience.

- Engage with key stakeholders in measurement and reporting of business services metrics (costs, turnaround time and quality) on our most important processes or products.

- Manage the reporting of project progress to steering committee along with IT Team.

- Collaborate and co-ordinate with, Central & regional teams across functional boundaries, ensuring all keys areas of risk, efficiency and effectiveness are covered and deliver successful end-to-end reengineering projects and to ensure successful implementation of the end-to-end projects and all key areas.

- Responsible for reviewing and defining business services metrics (Turnaround time, quality) on key processes.

- Manage the implementation of related Business Services Functional Instruction Manual (User Manuals) & Training the Teams.

- To drive all the best practices by sharing and implementation the best of the Industry practice followed in BFS Vertical.

Reporting to COO

Location : Powai, Mumbai

Candidate Details

- Graduate / MBA

- 6 to 15 years

- Experience in Lead, manage and contribute to the business process re-engineering projects in NBFCs.

CTC on offer:

- Best in the industry

About Client:

Our client is a leading and well renowned NBFC focused on supporting the growth of Micro and Small enterprises by offering Financial Loan Service, Home Loan Service, Business Loan Service etc. in India.