Our Client:
Our Client is a front runner of the digital payments revolution in India, creating Internet-based payments products that enable consumers to make payments online in a frictionless manner. A product and service of over 10 years of market leadership, our client provides a single versatile, scalable payments platform for enterprise-wide electronic payments and collections, related reconciliation and settlement operations, across multiple delivery channels and using a wide range of payment methods.
Job Responsibilities :
- Implement central operations strategies pertaining to BBPS vertical, plans and procedures to augment and support change in the client interfaces & demands.
- Update, maintain and implement standard operating procedures and policies in line with the organization culture & vision that drives smoother functioning and day-to-day operations.
- Support the design of new products from the perspective of BBPS Operations
- Constantly improve and manage operations processes to ensure faster turnaround and high quality delivery.
- Consolidation of daily processing, reconciliation and remittances for high standard of quality delivery.
Deliverables:
- Meet SLA for operational processes, including transaction processing, reconciliation, MIS
- Ensure daily closure and monitoring of customer interactions
- Ensure daily chargeback and fraud management processes (including complaints from Law Enforcement Agencies - LEAs).
- Conduct client, internal stakeholders meetings to drive the client & internal requirements.
- Keep a close monitoring on the daily processing, reconciliation & issues pertaining to key clients and ensure closure of all client requirements within the agreed timelines.
Candidates must have:
- Graduates / Post Graduates
- Atleast 10 years of relevant experience in the BFSI domain, with at least 4 years of handling operational teams.
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