Lead - BAU

The role entails leveraging deep product and process knowledge to make incremental changes to processes for improving TAT and enhancing customer experience. The role bearer would be responsible for designing a seamless customer experience by building a robust system of policies and processes. This role would partner with Lead - Transformation and Process Admin to achieve larger developmental goals.

Key Responsibilities :

- Create robust and compliant processes platform for all Retail Asset products and across all customer touch points

- Integrate different processes to form a uniform platform architecture

- Simplify processes to ensure ease of understanding and application in different scenarios

- Envisage use cases to predict and prepare for potential queries and create Knowledge Management systems to support internal customers

- Identify opportunities to streamline processes to increase efficiency and improve CX

- Collaborate with internal stakeholders such as process owners and users to identify potential improvement opportunities

- Manage process resources in a cost effective manner"