Urgent Hiring as Lead (AVP) - Client Operations and Services for Retail Banking - Credit card (Voice) Domain in Top BPO at Bangalore Location.   Role: AVP Client Operations & Services role (Retail Banking Domain  Domain: Retail Banking (Domain) - Credit card (Voice)   Minimum Requirement   Exp : 10 to 20 Yrs   Max CTC: Negotiable   Location : Bangalore  BPO, Insurance Practice  Introducing BPO  BPO focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process reengineering. Today's operational landscape is quite complex. Business processes are critical in achieving the company's goals and any limitations will lead to lesser agility and to lose its competitive edge.  Location: Bangalore, India  Job Level: 6A  Role Designation: Lead - Client Operations & Services  Role: To prepare business plan, annual budget, protect existing revenue plus revenue growth in the engagement, transition coordination, process documentation, SOW/Metric determination and process training certification with the objective achieving the business objective of the engagement within norms and guidelines of Infosys  Responsibilities  - Prepares the annual budget and business plan aligned with corporate / divisional objectives for the engagement, Coordinates with the account manager for the account plan (New areas of growth), in order to achieve the business objective of the engagement. Accountable for protection of existing revenue (A) plus revenue growth in the engagement both from existing service offerings (B1). Plans and reviews the people, Infra, Technology requirements with the transition team in order to finalize the target delivery model   - Provide resources to the transition team to finalize the process definition & documentation, ensures sign off across all processes in scope in order to finalize the To-Be process. Reviews and signs off on the SOW in order to complete the contractual process   - Signs off on the training /certification methodology at the engagement level in order to ensure right skilling on engagement. Co-ordinates resource deployment across all processes for the engagement(Team Size, Span, Shift Utilization, Skill sets, technology rollout) in order to ensure budget & pricing assumptions compliance. Identifies training needs for operation managers and signs off on the engagement training plan in order to ensure competency development across domain, operations and behavioral. Creates career development & succession planning for direct reportees, Reviews the career development methodology for the engagement IN ORDER TO ensure sustainable employee engagement & motivation in the engagement.   - Prepares internal and external governance model in order to track and monitor contractual compliance, employee engagement, performance and relationship health. Signs off on the service quality plan including the quality control, assurance and improvement in order to create a comprehensive quality program for the engagement   - Creates the scorecard for the engagement and ensure flow down for the team, in order to align the team with the engagement objectives   - Conducts periodic reviews with ops managers and drives corrective action where required in order to ensure delivery predictability. Conducts monthly financial review with direct reportees and BU head, takes corrective actions on order to ensure meeting of business plan objectives   - Anchors the key internal and external governance meetings, Monitors adherence within engagement in order to sustain delivery predictability   - Reviews and signs off the KM methodology in order to build effective knowledge repository for the engagement.   - Engages with the key client stakeholders on areas of Improvements and commits resources in order to enhance customer satisfaction   People Management:  - Identifies training needs for operation managers and signs off on the engagement training plan in order to ensure competency development across domain, operations and behavioural   - Creates career development & succession planning for direct reportees, Reviews the career development methodology for the engagement in order to ensure sustainable employee engagement & motivation in the engagement.   - Identifies key personnel   - Accountable for metrics like Employee Satisfaction and Attrition.   What are we looking for in you :  Credit card + Voice is a mandate   P&L mgmt is a must for this role  Retail banking exposure in processes like International Payment Process, Fraud Application, Reference Data Management & Dispute charged back. HRO(This would be an added advantage)   Educational Requirements (Must have)  - MBA with at least 10 years of Experience, OR   - Graduation with at least 12 years of Experience   Work Experience  Deep domain knowledge particularly in Retail Banking division - Cards Charged, Reference Data Management,   Experience of enterprise domain -HRO   Client Management   People Management (Senior Professionals)   Collaborative skills   Interested Candidates: Kindly send your updated resume or call on Hand phone Desk phone 0120 4739855

Bangalore

Lead - AVP - Client Operations & Services - Retail Banking - Credit Card Domain - BPO 

Lead - AVP - Client Operations & Services - Retail Banking - Credit Card Domain - BPO  ,Job Description for Lead - AVP - Client Operations & Services - Retail Banking - Credit Card Domain - BPO  in Firstcalli HResource Pvt Ltd in  Bangalore for (11-19) years of experience. Apply Now!

Job Description for Lead - AVP - Client Operations & Services - Retail Banking - Credit Card Domain - BPO  in Firstcalli HResource Pvt Ltd in  Bangalore for (11-19) years of experience. Apply Now!