Lead/Assistant Vice President/Vice President - Toll & Transit Operations/Service Operations - Bank

Lead - Toll & Transit Operations-Service Ops(AVP/VP) - BANK

Given below position details with a Leading Bank :

Role/Job Title: Lead-Toll & Transit Operations-Service Ops

Grade - AVP/VP

Place of work: Jui Nagar, Navi Mumbai

Job Description

Roles & Responsibilities :

- Lead from the front and manage team administration and deliverables competently

- Ensure that the team provides a comprehensive service to enquiring customers

- Coaching, Training and motivating staff to perform effectively

- Key Accounts Management for Priority Business Partners & Customers and Building sustainable relationships wherever necessary.

- Creation of Metrics for customer satisfaction goals and track for progress

- Develop policies and procedures balancing customer needs and supporting organisation goals

- Analyse statistics and other data to determine customer service levels

- Collaboration with multiple stakeholders for delivering of objectives.

- Drive digital and process improvement journeys to improve customer satisfaction and towards service excellence

- Effective management of audits and risks.

- Support in delivery of key initiatives in the Unit

- Excellent stakeholder management- external and internal.

- Ability to thrive in a fast paced environment, multi- task and effectively manage competing / changing priorities

- Confidence and competence while handling difficult situations