Lead Account Partner - BPO - North America Region - IIM/XLRI/TISS/MDI/FMS

We are looking for a Lead Account Partner role for a Largest BPO firm, would be handling a team of Key Account Management partners.

Location: Bangalore

Global Account Support Executive/Account or Client Partner/Account Growth Project Manager/ Account Growth Operations

Job Purpose

As a Virtual Account Executive:

Coordinate resources within the organization to increase Account Manager (AM) productivity: identify new business, account mapping, generate leads, close new business.

Responsibilities

- Account Discovery-Account planning, account mapping, growth strategies implementation, and regular reviews with (AM). Includes: Existing account penetration strategy by mapping org structures, competitor, understand new LOB's, targeting and segmentation.

- Grow closeable deal pipeline- Support AM in generating new leads in existing account (EANB) and increase our footprint: End-to-end direct marketing for identifying opportunities(e.g., Email campaigns, targeted telephonic calls, nurturing, RFP support)

- Consistently increase "lead heat" through integrated nurturing strategies to move contacts to "Interested Leads." Includes: Identifying potential business, drafting conversations openers, and mapping client geo and BU landscape.

- Client Reviews: plan for MBRs, QBRs, ABRs, prepare pitches for new business opportunities

- Thought Leadership- Intelligence on conferences, competitors, relevant industry activities. Coordinate organizational resources for pursuit, meetings, and other prospecting activities. Includes Collateral, pitch materials, SMEs, Knowledge Center, training.

- Revenue Assurance- Keep data fresh (lead and opportunities) within Salesforce to draw true picture/projection on sales funnel and order closing. Help AMs prepare for deal qualification, documentation, and review coordination.

- Project manage - "huddle team" for opportunity solutioning to reduce AMs' involvement on a day-to-day basis.

- Overlap time zones (5pm to 2am IST)/ 03 PM - 11:00 PM etc.

Skills

- Good understanding of the B2B sales process and complexities

- Comfortable in engaging with North American clients in account management and nurturing situation with strong verbal and written English skills

- Ability to project manage: Own, drive, and complete tasks/projects.

- Analytical, eye for detail, takes on, and solve problems

- Business acumen: Understand businesses, clients, priorities, and people

- High on energy, willing to try, fail, learn, and improve quickly

Experience and Qualification

- MBA from business schools (freshers from Top 20 also welcome)

- 8+ years of experience in supporting Sales Exec or business development from North America region,

- Preferably worked in BPO

- Demonstrated results in lead generation, nurturing, pipeline tracking/moving, collaboration...

Interested candidates kindly share your profile at the earliest.

Sonalin Rath.