Landmark Group - Manager - Retail Operations

Retail Operations Manager

Sales and Commercial Performance of the Area:

- Maximize sales and profitability of the area

- Formulate and implement store strategies and procedures

- Coach Store Managers to use commercial information effectively

- Control costs within budgetary guidelines

- Promote awareness of local trading patterns, the trading environment and competitor activity

- Identify internal and external commercial opportunities

- Maximize productivity in stores through effective deployment of resources

- Increase market share in the area and study competition regularly

- Monitor and control expenses ( overtime, local, stock and consumables) through efficient store operations

- Look at prospective sites and evaluate new sites

Operational Standards and Management:

- Execute new store openings and re-fits.

- Execute promotions are implemented according to guidelines and that local/seasonal promotional opportunities are identified and maximized.

- Ensure maintainence and regular review of store operational and corporate standards leading to standardization of systems

- Monitor inventory management systems within the area (stock availabililty,order management, back store management, stock consolidation and transfer)

- Ensure ontime stock count and effective stock management (right product is available at the right time in all stores)

- Monitor staffing levels in stores within the area to ensure resources are effectively deployed

- Monitor store administration through periodical store visits and retail meetings to maximize operational efficiency within the area

- Ensure all the stores are in compliance with all employment and state laws, health and safety standards

- Ensure all the stores portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company

- Maintain best retail standards in all showrooms as per market positioning of the brand

- Initiate timely action on slow moving and non moving products

- Furnish regular product feedback to the senior management and the buying department.

- Supervise the visual merchandising function to ensure that they support the brand and intended theme.

- Execute and monitor stores for events like sale, promotions etc.

People Management:

- Support induction of new recruits through buddy system

- Manage, develop and motivate staff to increase sales and improve efficiency

- Ensure right mix of staffing across all showrooms

- Train/Assist Store Managers in conducting staff welfare activities

- Ensure that all new recruits understand their job and settle down well within the company

- Assist Store Managers in grievance handling and disciplinary actions

- Ensure skill development of showroom staffs through Job rotation and Learning & Development

- Monitor and appraise the performance of showroom staffs in coordination with showroom managers and developing individual career plans.

- Set KRA's for direct reports and conduct performance appraisal

- Oversee staff deployment and drive motivation levels of the direct reportees

- Monitor staff welfare ( staff accommodation and transport) and facilitate complaint resolution

- Ensure effective resource planning and succession planning

Customer Focus:

- Implements a high standard of customer focus within the store in the area through effective coaching

- Regularly assesses customer service standards within store

- Ensure that customer satisfaction is maintained at the highest level in all stores

- Assess mystery shopping feedback and prepare action plan for improvement

- Create seamless customer service orientation among store employees by ensuring timely and efficient customer service