Landmark Group - Concept Manager - Home Centre

Concept Manager

POSITION OBJECTIVE:

Plan and drive concept's retail operations so as to ensure maximum sales, maximum profitability, optimum stocking, increase in customer satisfaction and continued business growth. Maintain the desired visual merchandising, retail operations, customer service, replenishment, recovery standards in his/her area in the store in all aspects. Coach the team and drive continuous improvements.

Key Responsibilities:

Sales and Commercial Performance

- Prepare and participate in the formulization of sales budgets

- Maximize sales and profitability of the concept

- Maximize productivity targets (sales per sq. ft. ATV, Conversion etc.)

- Formulate and implement retail strategies and procedures in discussion with the Territory Head and Concept Heads

- Control costs within budgetary guidelines

- Identify internal and external commercial opportunities

- Ensure effective Stock and Space Management

- Conduct SWOT review to analyze the customer profile

- Provide monthly feedback on competitor and event activities

- Suggest improvements based on benchmark practices

Inventory Management & Stock Distribution

- Ensure effective Inventory and Warehouse management for the concept in the territory (order management, stock consolidation, movement and transfer, optimum stock utilization, stock return and shrinkage)

- Review and analyze stock and sales reports monitoring over and under stocks , implementing corrective action to be taken

- Review and effectively deal with fast / slow lines, new ranges and end of ranges and implement necessary action

- Ensure pricing of merchandise as per norms and matrix format

- Provision of monthly feedback to Concept on sales, stock positions and product feedback

Business Management & Development

- Strategize and seek opportunity for concept expansion in the territory- Properties

- Manage roll-out of new projects and time bound implementation of projects

- Research and look for good property and locations

- Understand Territory dynamics (demographics, consumer behavior, market understanding etc.)

Operational Standards and Management

- Prepare Territory operating plan (new store, seasonal and store) and ensure effective implementation

- Ensure all the stores are in compliance with the store operating and customer service standards

- Ensure all the stores are in compliance with the company policy on employment and state laws, health and safety standards

- Ensure all the stores portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company

- Ensure all store sales, promotions are planned effectively, executed and promptly and maintained professionally

People Management

- Manage and support in team recruitment

- Conduct staff welfare activities (housing and transport)

- Ensure all new recruits understand their job and inducted well within the company

- Assist Area retail manager in grievance handling and disciplinary actions

- Ensure skill development of showroom staffs through Learning & Development

- Monitor and appraise the performance of retail staffs in coordination with area retail managers and developing individual career plans.

- Set KRA's for direct reports and conduct performance appraisal

- Oversee staff deployment and drive motivation levels of the direct reportees

JOB SPECIFICATION:

- Post Graduate

- 8-10 years of work experience of which at least 6 years should have been in handling retail sales / operations in a large retail format

- Advanced Knowledge of retail processes and retail industry

- Advanced Knowledge of Merchandising, Stock Management and Inventory processes

- Excellent Planning and Organizing skills

- Good Leadership skills

- Good Communication skills

- Effective Decision Making

- High level multi-tasking & ability to meet timelines

- Good analytical abilities

- Ability to work under pressure

- Customer service orientation

- Coaching and mentoring skills