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Lal PathLabs - Manager - Customer Care (7-15 yrs)
- Assisting in the development of effective sales strategies
- Implementing and monitoring the performance of sales strategies
- Analyzing the performance of the telesales team members
- Drive daily/weekly/monthly FTE revenue target
- Preparing and setting monthly and weekly sales targets
- Building and maintaining long-term customer relations
- Preparing and presenting detailed and accurate sales reports
- Build and manage outbound business development pipeline
- Establish best practices and operating procedures for converting leads to sales
- Addressing any customer queries and complaints
- Assisting in developing sales scripts
- Keeping a track of KPIs
- Taking up any urgent requests or queries in a timely manner
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