LafargeHolcim - Operations Analyst - Infrastructure

- The Operations Analyst - Infrastructure Analyst is responsible for the maintenance and support of the servers and storage environments. This includes physical servers and servers in a virtual environment.

- He/She collaborates with the Managed Service Provider in all activities regarding daily operations

MAIN ACTIVITIES / RESPONSIBILITIES :

- Provide support, installation, and configuration for all physical and virtual servers in the Global Data Centre of the zone.

- Provide support for the storage infrastructure.

- Provide after-hours support as needed, including a rotating 24x7 on-call support schedule.

- Proactively review and apply system patches as required.

- Provide proactive improvement, technical upgrades, and support of servers, storage, and backup environments.

- Determine and implement proper monitoring points and tuning alerts to be able to monitor the environments proactively.

- Create and maintain systems administration documentation outlining administration policies and practices.

- Support escalation process to Operation Track Leads and DC Infrastructure architects if necessary.

- Support the Managed Service Provider teams to ensure the correct application of the Standard Operational Procedures and enhance daily operational functions.

- Health and Safety:Ensure excellence in Health & Safety (H&S) by providing visible leadership and driving for the execution of the basics of the H&S operating model and adherence to Group H&S standards and policies.

PROFILE REQUIRED :

Level of education/qualifications normally required :

- Bachelors Degree in Information Technology or related discipline.

- Distinctive qualifications relating to his/her area of expertise.

Specific work experience :

- Experience working with offshore outsourcing organizations.

- Experience in global roll-out management.

- Implementation experience of infrastructure tools (monitoring, backup, provisioning, automation).

- Strong shell scripting experience.

- At least 3 years of experience in domain.

Technical/functional skills : Strong knowledge of Data Centre shared infrastructure (AWS, Servers, SAN, Network optimization, Security equipment) and associated technologies (Cisco UCS, VCE, EMC, HP).

Strong knowledge of AWS Cloud Services :

- Route53

- ELB

- VPC

- Direct Connect

- API Gateway

- EC2

- Lambda

- EBS

- S3

- EFS

- RDS

- DynamoDB

- Athena

- AWS Glue

- Key Management Service

- Directory Service

- SNS

- AWS Organizations

- CloudWatch

- CloudFormation

- CloudTrail

- IAM

- AWS Marketplace Subscriptions

- Elastic Container Registry

- Elastic Kubernetes Service

- Systems manager

- Opsworks

Strong knowledge of :

- Python

- Docker

- Kubernetes

- GitHub

- Bitbucket

- Jenkins

- Monitoring and logging tools: ELK stack or similar (ElasticSearch, Logstash, FluentBit,Fluentd, Kibana, Grafana, Prometheus,...)

- General network knowledge

Knowledge of :

- GuardDuty

- WAF & Shield

- AWS Cost Explorer

- AWS Budgets

- WorkSpaces

- AppStream

- WorkLink

- Knowledge of other Cloud providers and GKE

- Knowledge of infrastructure software (VmWare, UC4, Networker, Avamar, monitoring, CMP...).

- Strong knowledge of virtualization technologies (VMWare), and Linux, UNIX (AIX, HPUX) and Windows operating systems.

- Broad range of understanding of ITIL, ITSM and industry best practices.

- Ability to understand and deliver infrastructure services which are provided on a 24x7x365 basis.

- Strong analytical and problem solving skills.

- SAP Basis competencies would be appreciated.

- Broad range of understanding of main business applications used by LafargeHolcim: SAP, JDE, Cognos, WebMethods, Oracle, COMMAND, etc.

- Excellent documentation skills and attention to detail.

- Excellent written and verbal communication skills.

Behavioural competencies :

- Open-minded, collaborative and an effective team player.

- Ability to work in a multicultural and multi-located team.

- Driven for success and aspiring to a culture of service excellence, always putting the customer, our people and our business at the centre of everything he/she does.

- Ability to deal with ambiguity.

- Ability to communicate openly and effectively with many diverse stakeholders, with external vendors and auditors, and with staff.

- Ability to work proactively and under pressure considering the criticality required to ensure the right quality of service for the business.