LafargeHolcim - Lead - Process Excellence

Process Excellence Lead

Roles & Responsibilities :

- The person in this role will contribute to developing and driving Operational Excellence methodology, as well as working with leaders on continuous improvement for day-to- day operations

- The person will be responsible for identifying, prioritizing and implementing improvement initiatives to improve productivity, quality, customer satisfaction and reducing costs and complexity for Business operations.

- Drive & Manage large highly complex programs that will accelerate operational excellence productivity and customer excellence experience across the organization.

- Identify opportunities for Process Simplification and automation, leveraging tools like Value Stream Mapping, Six Sigma, Process Automation, Process Digitization and Process Orchestration 

- Drive innovation and mentor employees in implementing innovative ideas and creative solutions to deliver business outcomes. Support in inculcating innovation culture across the organization.

- Define, implement, monitor, improve KPIs continuously. Work on minimizing process variations and make processes predictable and reliable

- Define, design, and implement and transform Incident Management, Problem Management, Change Management and CMDB processes and procedures based on industry standard Information Technology Infrastructure Library (ITIL).

Education / Qualification : 

- Bachelor's degree in Information Technology/ engineering degree in any discipline, or the equivalent undergraduate qualification. MBA will be a plus

- Certifications: Must to Have : Lean Six Sigma Black Belt

- Desired to have : ITIL, ; PMP, Agile Methodologies.

Technical Skills :

- 8-10 years of experience within the IT Services or Manufacturing / FMCG / Retail / Building Materials industry with minimum 8 years experience in Operations Business Process Excellence

- Experience in leading enterprise wide transformation programs, operating and influencing effectively across the organization and within complex setup and contexts

- Strong hands-on experience of Process Excellence Methodologies like Lean and Six Sigma and their applications for delivering desirable business outcomes

- Understanding and hands on experience of state-of-the-art of Digitization, Automation and Orchestration Technologies and their applications

- Proven ability to facilitate teams to meet and improve on budget, cost, volume and efficiency targets in line with the business objectives