Kyanon Digital - Program Director

You will:

- Manage key clients portfolio and ensure a long lasting business relationship with the assigned account

- Build strong, trusting relationships with key stakeholders, operating as advisor and support to clients.

- Maintain the connections between Customer and Company; additionally manage the expectations between Customers and Delivery Department.

- Working with Project Managers and Delivery Team to establish and manage project plans through to delivery.

- Ensure the overall account P&L and client satisfaction

- Cross sell and up sell when there is an opportunity

- Be the escalation point and Resolve the challenges of the accounts

- Market coordination - Managing and coordinating delivery to the markets and following up with them afterwards.

- Understanding the software development process to manage expectations and time pressures.

- Offer support across the wider team during busier periods.

- Collaborate with internal teams and the external solutions partners.

- Share best practice examples with markets.

- Monitoring competitor/industry activity for best practice.

You must have:

- 10+ years experience working in account/project management (for software development projects, especially in eCommerce, CRM projects is a plus)

- Proven experience building highly organized, detail oriented project plans and managing changing project requirements in a highly dynamic environment

- Strong client management skills, analytical and problem solving skills

- Good interpersonal and communication skills.

- Good time management skills and organizational skills with a keen eye for detail.

- Passionate about getting others involved and having fun along the way.

- MS/BS degree in Business

- Administration/Marketing/Computer Science or equivalent

It's a bonus if you have:

- Technical acumen, and experience with Agile, SDLC, ALM, and the software release process

- Strong understanding of application lifecycle management

- CSM/PSM or PMP certificated is a plus