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04/09 HR
HR at Kwanzoo Inc

Views:7297 Applications:332 Rec. Actions:Recruiter Actions:269

Kwanzoo - Customer Success & Ad Operations Role (1-4 yrs)

Bangalore Job Code: 739238

Responsibilities : 

Customer Success : 

- Prior experience with a B2B SaaS Software company, supporting global B2B enterprises

- Manage the on-boarding process for new customers

- Identify growth opportunities across accounts and work alongside Sales teams to build a growth strategy for existing customers.

- Work with existing customers to ensure ROI, to drive add-on business

- Manage the entire customer service lifecycle, after handoff from Sales

- Detail-oriented, collaborative, good communication skills, dependable

Ad Operations : 

- Manage and monitor account growth through implementing ad campaign solutions; build ad campaigns for customers, monitor and optimize for customer marketing objectives

- Analytical Skills to define account-based segments, set media budgets, create online audiences for targeting, generating account and buyer engagement reports

- Understanding of ad technologies (Data Management or DMP and Demand Side Platforms or DSPs)

- Knowledge of DoubleClick Bid Manager (DBM), Third Party Data Providers (Oracle BlueKai, Bombora, D&B others)

- Prior experience in B2B marketing (Marketing Automation, Website Analytics) a plus

Preferred qualifications:

- MBA or Master's degree in statistics, economics, engineering or any analytical field.

- Experience presenting digital solutions to clients and/or working in digital agency sales.

- Experience of implementing, optimizing and managing digital advertising campaigns for large clients, with background in online measurement, operations and advertising networks.

- Ability to operate strategically and analytically, to understand client needs. Comfortable with ambiguity and complexity, with a passion to create and share best practices to inculcate a culture of learning by sharing.

- Proficiency in the display ecosystem of ad networks, demand-side platforms (DSPs), first-party and third-party audience targeting and technology, online measurement, ad operations and Google display ad buying, delivery and measurement platforms.

- Ability to independently lead, communicate and collaborate with multiple business partners and work effectively with global teams.

Location of Role - Bangalore, India preferred. Other remote location may be acceptable for right candidate(s).

Women-friendly workplace:

Maternity and Paternity Benefits

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