KredX - Product Specialist

Product Specialist

Designation : Product Specialist

Key Responsibilities :

- Participate in product demos to potential customers. Understand their requirements and propose solutions using the product features.

- Keep track of requirements from customers that are available, go deeper to understand requirements fully, not at a superficial level but on why they think the requirements are important and any other way it can be handled

- Onboard the customer - data integration, platform setup and configuration, customizations and training the customer teams.

- Track the usage of the product by the customer and try to increase the product adoption.

- Identify the problem areas that can be targeted to increase the product usage by the customer.

- Act as customer service SPOC and get the issues/bugs reported by the customers resolved.

- Interact with customers regularly to gather feedback, problem statements and feature requirements.

- Working closely with the Product and engineering team for product improvement.

- Onboard and train new customers how to use the platform efficiently

- Map the customer's business process to product capability

- Give personalized product demos and webinars to connect with customers.

- Identify and create opportunities in assigned customer portfolio of Enterprise customers

- Take ownership and accountability for ensuring customer retention and timely renewal

- Identify risks and implement risk mitigation plans

- Take initiatives to increase user adoption and retention.

- Collaborate with sales and give quarterly and monthly review meetings to customers.

- Perform stakeholder analysis to identify champions for an account

- Capturing development areas for product improvement and drive interlocks with product managers and engineering for necessary enhancements

Requirements :

- Past experience of pre-sales and implementation with B2B SaaS products

- Excellent communication skills

- Technical understanding of products

- Past experience in project/program management, customer success and product adoption would be an advantage

- Good in stakeholder management