AVP - Operations Job Responsibilities : - In charge of overseeing the management teams' overall direction, coordination, and review. - Recognizes and exemplifies leadership principles and core values. - Aids others in acquiring leadership traits. assembles, leads, and trains high-performing teams. - Identifies team members' unique skills and actively promotes professional progress. - Actively attempts to comprehend basic business principles and goals, then incorporates those principles into routine CS processes. establishes a plan of action with the COO to meet the company's overarching objectives. - Establishes the team's direction and maintains their attention and motivation to get the desired results. - Combines a long-term, industry-wide strategic perspective with a thorough, cross-functional grasp of business for all decision-making. Knows how to put the organization in a successful position. - Successfully incorporates best practices into all strategic choices. - Proactively identifies and removes the main causes of impediments to accuracy, productivity, and quality to address complicated customer service concerns. - Maximizes resources in order to benefit the company as a whole. - Implements modifications or creates new procedures as required to better support various task kinds. Utilizes continuous measurement and evaluation techniques like as Kaizen, Lean, DMAIC, and others to assess all work processes. - Delivers a remarkable customer experience by creating and achieving performance goals and objectives. - The ideal applicant for this job will be able to look deep, incorporate root cause analysis, establish action plans to assist driving process changes and Keep up with our rapid expansion, and inspire others to face the demands of a performance-based culture in a highly deadline-driven culture. - Exhibits the ability to organize and express ideas via effective written and voice communication. In all communications, demonstrates emotional maturity and poise under pressure. Establishes beneficial, fruitful ties with a wide range of partners and stakeholders. Required profile : - The ideal applicant would have a graduate or postgraduate degree, 12 to 16 years of work experience, and be an AVP Operations presently managing 200 to 400 team members. - Will possess a remarkable degree of devotion, drive, and intellect in addition to a strong commitment to leadership, employee development, knowledge of Lean and Six Sigma, and a deep interest in and familiarity with technological systems. - It is necessary to have proven management and development skills while leading big, high-performing teams of managers and employees. Exceptional analytical skills are required. - Preferably in a contact centre setting, the applicant should have a particular skill set for managing large-scale production operations. It is necessary to have in-depth understanding of continuous improvement techniques like Kaizen, Lean, DMAIC, etc. - The ideal applicant will possess at least twelve years' worth of management experience, preferably in a fast-paced, constantly-evolving operational setting. - Excellent technical and analytical ability are necessary, along with strong oral and written communication abilities.

Bangalore

KreditBee - Assistant Vice President - Operations 

KreditBee - Assistant Vice President - Operations  ,Job Description for KreditBee - Assistant Vice President - Operations  in Kreditbee in  Bangalore for (11-15) years of experience. Apply Now!

Job Description for KreditBee - Assistant Vice President - Operations  in Kreditbee in  Bangalore for (11-15) years of experience. Apply Now!