Kotak General Insurance - Business Manager - Digital Business Unit

Responsibilities for the Role

- Drive the digital sales channel business by liasoning with Retail liabilities and Retail assets product teams of Kotak Mahindra Bank Limited.

- Generate business and achieve targets by working with the team of external call center.

- Develop and execute innovative ways and projects for lead generation and new market penetration.

- Plan and execute business promotion campaigns for Retail Liabilities & Retail Assets client base.

- Manage and optimise digital sales journey by using analytics, SEM/SEO & CRM multi-channel campaigns

- Develop mechanisms to capture customer feedback and ensure customer satisfaction.

- Track and resolve customer complaints and queries.

- Liaise with stakeholders across sales, product, design & support teams and managing relationships with vendors.

- Manage and guide team members towards achievement of target.

- Ensure that all team members are aligned to organisation values and vision towards achievement of business targets.

- Review and evaluate team members performance at regular intervals and provide feedback for improvement.

Role Requirements -

- Any Graduate, MBA from reputed institute preferred

- Minimum 12 - 14 years of experience in Sales

- GI Experience of 8 -10 years

- Should have managed a team of 8 -10 people