Knowmax - Manager - Customer Success

Key responsibilities:

- Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period.

- Provide product training to enable the customers to realize the potential.

- Identify product usage gaps and provide actionable solutions to the customers.

- Build value-based relationships with customers and create champions.

- Identify opportunities of upselling and cross-selling along with the Account Managers.

- Identify appropriate business use cases where it can be deployed.

- Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully.

- Communicate and brain-storm with the product team on customer feedback and help refine product roadmap.

- Work with the marketing team to execute customer surveys, case studies, etc.

- Identify and process success milestones for the customers.

- Optimize existing processes within the company and actively enhance all Customer Success initiatives.

- Drive customer advocacy through reviews, testimonials, customer meetups; and creating a center of excellence within the customer's organisation.

Requirements:

- Has 3-4yrs years of work experience in a high-touch Customer Success role (preferably in a B2B SaaS or Tech Product based company).

- A highly organized & responsive person who can multi-task with efficiency.

- Showcases exemplary written and verbal communication skills to work along with Global Customers.

- Has worked directly with International Enterprise Customers.

- Has an exceptional ability to communicate and foster positive business relationships.

- Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products.

- Managed customers across different segments in the past and knows how to manage them differently.

- Having any prior basic technical experience is like an icing on the cake.

- Exhibits a true passion for customers and for Customer Success.