Knowledge Specialist - Consulting Firm

Job Description :

Knowledge Specialists play a critical role in supporting The company's ability to deliver outstanding results for our clients. This position is a full-time role that provides cover and additional support to different practice areas as needs arise in the business. If there are times when no additional practice support is needed, the role may also provide help to busy practices that are fully staffed or to the program, product or operations teams in Knowledge Management.

- Coordinates and manages the global or regional capture and sharing of The company's knowledge base within the relevant practice area.

- Captures case-related information from client development and case team efforts into The company's global intranet platform. This includes the capture and processing of case summaries, proposals, case examples, capability and product insights, tools and templates, as well as the meta-tagging of case information to facilitate user searching

- Contacts client case teams and practice affiliates to understand work and solicit best content to fill ongoing practice content needs, codifying case examples and packaging insights in a manner consistent with The company's professional standards guidelines

- Coordinates with other Knowledge Specialists to identify cross practice content priorities and works as part of a team

- Contributes to periodic product updates

- Manages, designs and maintains Practice Area site(s) on The company's intranet; ensures newest cases and insights are represented; identifies content gaps

- Reviews Knowledge Management and other relevant progress metrics to improve how The company captures and shares its intellectual property (IP)

- Helps identify leading The company experts & develop credentials materials on key topics within the practice area

- Supports the Practice Area Manager and works as a member of the global and regional practice teams to assist with Practice growth and development.

- Help with basic selling and serving efforts: forwarding posted materials promptly, tailoring credentials lists for specific proposals, directing to experts / reference case teams, Information Services department (or known external sources)

- Supports Practice operations (including quality control of Knowledge Associate's output): compiling newsletters, updating distribution lists and tracking experts, reporting revenue, tracking and analysis of pipeline and bake-off, crafting meeting agendas, affiliate call support, and helping with annual planning process

- Works both independently or in a team according to The company's Operating Principles, for example

- Contributes as a member of a larger team (e.g., participates in Product, Practice & Knowledge group projects, training, experience sharing, mentoring and other initiatives, etc.)

- Regularly communicates issues and progress to Practice Area Manager(s)

- Demonstrates flexibility with the changing demands of industry, the Leadership team, commercial demand for varying products o Liaises with others as necessary, including members of the global services departments

Qualifications:

- BA/B.Com/B.tech or equivalent undergraduate degree required with strong academic credentials

- 6+ years experience (4+ years with relevant post graduate professional qualification e.g. MBA) in a professional services firm environment with exposure to one or more of the following functional disciplines: knowledge management, consulting, marketing, finance, strategic planning, business development, product development, and/or project management

- Attentive to detail and extremely organized

- Exceptional multi-tasker

- Intellectual curiosity and thirst for learning

- Results focused

- Ability to self motivate and work semi-autonomously

- Excellent written and verbal communication skills, English language skills required

- Strong presentation skills - ability to communicate with senior business executives

- Strong problem solving and analytical abilities

- Superior customer service attitude and ability to contribute on a team

- Strong proficiency in Excel, Microsoft Power Point, and Word