Knowledge Management Specialist - Consulting Firm

Job Description:

Captures case-related information from client development and case team efforts into the global intranet platform. This includes the capture and processing of case summaries, proposals, case examples, capability and product insights, tools and templates, as well as the meta-tagging of case information to facilitate user searching

Contacts client case teams and practice affiliates to understand work and solicit best content to fill ongoing practice content needs

Coordinates with other Knowledge Specialists to identify cross practice content priorities and works as part of a team to capture and codify materials

Contributes to periodic product updates: identifying priority cases, executing research and analysis, codifying case examples and packaging insights

Helps create and package content and insights in a manner consistent with the company's professional standards guidelines

Manages, designs and maintains Practice Area site(s) on the intranet; ensures newest cases and insights are represented; identifies content gaps

Reviews Knowledge Management and other relevant progress metrics to improve captures and shares of the company's intellectual property (IP)

Helps identify leading experts within the organization & develop credentials materials on key topics within the practice area

Conducts external market research to identify key trends, issues and players as relevant to the product portfolio.

Qualification

- BA/B.Com/B.tech or equivalent undergraduate degree required with strong academic credentials

- 6+ years- experience (4+ years with relevant post graduate professional qualification e.g. MBA) in a professional services firm environment with exposure to one or more of the following functional disciplines: knowledge management, consulting, marketing, finance, strategic planning, business development, product development, and/or project management

- Attentive to detail and extremely organized

- Exceptional multi-tasker

- Intellectual curiosity and thirst for learning

- Results focused

- Ability to self-motivate and work semi-autonomously

- Excellent written and verbal communication skills, English language skills required

- Strong presentation skills - ability to communicate with senior business executives

- Strong problem solving and analytical abilities

- Superior customer service attitude and ability to contribute on a team

- Strong proficiency in Excel, Microsoft Power Point, and Word