Knowledge Management/Program Management Role - Industry Content Management Team

There is an excellent opening for Knowledge management / Program management at CMM 5 level company in Gurgugram

Qualification : MBA

Exp : Min 5.5 to 9.5 years

Job location : Gurugram

Compensation: As per market standards

Applicant's Current company has to be Tier 1 .

Job description

The Industry Content Management team focuses on creating structured accessible reusable and relevant content for the industry practitioners across the company. The Resources Industry Content Management Specialist assesses current state of existing content .includes looking at usage satisfaction age popularity etc.. and defines action plan to address content gaps .e.g. harvest or develop.. The Specialist also supports the Resources Industry Content Management Lead in comparing current state to content priorities and comparing current state to targeted usage for strategic content.

The Industry Content Management Specialist is expected to:

- Help assess state of existing content .includes usage satisfaction age popularity etc..

- Define action plan to address content gaps by harvesting

- Check on New Wins or SAP Report for possible Engagement Harvesting accounts

- Follow up with Engagement contacts for relevant information

- Determine key assets that need to be extracted from identified projects and understand Intellectual Property Policy for Business Services Offerings and knowledge assets

- Track engagement progress and harvested materials or sanitization

- Follow up with priority engagements for key deliverables

- Follow-up with project teams for review and obtain final sign-off

- Design pages for the practice offering sites training pages .

- Consider developing central team with senior design skills.

- Maintain pages developed for the practice professional communities offering sites training pages to ensure latest content is easily found on the site. Work with key stakeholders . Professional Community leads Marketing team LandTD etc.. for key updates and identify new content that needs to be highlighted on the sites.

- Drive content promotion and awareness about available content leveraging other organizations as needed .e.g. Marketing.

- Audit Community Stream similar to facebook and internal to the company

- Follow hashtags and communities; monitor related Streams and Circles; respond to queries and comments; tag people related to the topic; raise and escalate issues related to the Stream to the service teams.

- Conduct research to find content.

- Analyze metrics identify trends in data and recommend next step .page views search data

Key Responsibilities

Value Creator

- Assess current state of existing content . Includes looking at usage satisfaction age popularity etc..

- Define action plan to address content gaps .e.g. harvest.

- Creates structured accessible usable and relevant content

- Design pages for the practice offering sites training pages .developing pages with central team with design skills.

- Identifies priority Engagements for harvesting from New Wins or SAP Report and follows up with engagement contacts

Business Operator

- Ability to work closely with Industry Content Management Lead and various internal stakeholders in a dynamic and fast-paced environment requiring the individual to manage simultaneously several tasks while paying attention to detail and quality

- Ability to develop and maintain excellent working relationships at all organizational levels with internal stakeholders- Strategizes according to the metrics and results analysis

- Ensures transparency of content created

- Promotes reuse of relevant key knowledge assets for the industry

People Developer

- Ability or experience in leading a team of 1-2

- Keen interest in sharing best practices insights and expertise

KEY RELATIONSHIPS

Interaction Business Service Leads Industry SMEs Land TD Marketing Research etc. Supervision Knowledge Management Team Qualifications and Experience Education Good graduate or post graduate degree in any discipline is a must

Post Graduate degree in Business Administration .

MBA. is preferred

Work Experience - 6 years of overall experience working in the Resources Industry or consulting roles

- Past experience in Content Management and or or Program Management role is a plus

- Ability to develop and maintain successful working relationships with internal stakeholders and be viewed as a subject expert whose opinion is sought where necessary

- Excellent standard of written and spoken English

Skills Required

- Excellent MS Office skills especially in PowerPoint and Excel

- Strong interpersonal and communication skills

- Good Project Management skills

Professional Requirements

- Strong execution skills. Needs to track closely and meet program milestones and ensure that quality is of the highest standard

- Ability to work closely with Industry Content Management Lead and internal stakeholders in a dynamic and fast-paced environment requiring the individual to manage simultaneously several tasks while paying attention to detail and quality

- Ability to develop and maintain excellent working relationships across organizational levels with internal stakeholders

Reesha
PES HR Services
Phone : 022-49856819